A regional medical center serving thousands of patients annually.

Zero balanced accounts were not being consistently removed from collections tags in the EHR, leading to potential overpayment share draws and inefficiencies in the collections process.

We introduced an RPA solution that deployed a bot to systematically identify and remove zero balanced accounts from collections tags in the EHR. This unattended bot operated

without the need for human intervention, running the process daily.

The medical center reduced overpayment share draws, and the collections team gained

additional hours per week to focus on more critical tasks, such as resolving complex billing issues.